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Before you Log In:
Before you log in for your course, please review
the following computer system requirements:
- PC,
mac, or tablet device
- Hi-speed
internet connection
- Any
modern web browser capable of HTML5 – Google Chrome, Mozilla Firefox,
Safari, Edge (Microsoft Internet Explorer not recommended – if used
ensure Version 11 or later, turn 'Compatibility view' off for
'www.kccsoft.com')
- Important: Popup
windows must be allowed from www.kccsoft.com for courses to open – see
the technical tips further down for how to do this.
- Sound
card and speakers recommended but not required
Accessing your course:
- Go to
the custom company address that was emailed to you, or to General
Elearning Login and
click the 'E-learning login' button
- A
login screen will appear. Enter your company number, personal loginID and personal password as issued to you by
your manager or via email
See the notes below for technical issues.
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Printing
Your Certificate
Certificate printing for courses may or may not be turned on - your
training manager is in control of this feature. If it is turned on you can
print certificates for all courses when you successfully complete the final
quiz from the 'Training Center' where you logged in to do the course. Click
on the ‘Training History / Certificates' tab at the top of the Training
Centre, then located your course in the list and click on the ‘Certificates’
icon on the right hand side of the row. If it is not visible, it is
because you have not passed the course or certificate printing is turned off.
Food Safety for Food Handlers is a special government certified course. You
cannot directly print your own Food Safety certificate. Certificates are
automatically generated within 10 minutes of a successful final quiz
completion and e-mailed to your course proctor. Contact your proctor to
receive your certificate.
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Need more help?
Contact your training manager for assistance.
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System Requirements for HTML5 courses
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System Requirements:
- A
desktop PC, mac, or tablet device (phones may be too small for images)
- A
modern HTML5 capable web browser - Google Chrome (recommended), Mozilla
Firefox, Edge, Safari. Internet Explorer not
recommended due to compatibility issues, if used ensure version 11 (or
later). Turn 'Compatibility view' off in Internet Explorer for
'kccsoft.com'
- Popup
windows must be allowed from www.kccsoft.com for courses to open
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Problem: Blank black screen
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Black Screen Solution:
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Problem: Blank white screen
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White Screen Solution:
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Problem -
Error Message:
“WARNING:
Scorm Tracking System not initialized. Please
re-start this course. If the problem persists please contact Knowledgeware
for assistance.”
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Ensure that your web browser has ‘javascript’
enabled. This message will occur if the application cannot use javascript to do its job. Javascript
is sometimes disabled on corporate networks for security reasons.
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Password
Recovery
Please ask your training manager to change your password. If you’ve
forgotten your password, put the login information you remember into the
login window. If it doesn’t match, a window will open showing names similar
to yours. Click on the information that matches you to have your login
information emailed to you. If you can’t find a match, please ask your
training manager to recover your information.
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If you
are still stuck contact KnowledgeWare at 1-800-893-9333
(604-380-0040) Pacific or
via email: techsupport@kccsoft.com
Note: KnowledgeWare help is available 8:30am - 5pm Pacific Standard Time
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